Services
I. Service Overview
Our product after-sales service is designed to provide users with an efficient, professional, and satisfactory service experience. We will wholeheartedly resolve any issues encountered during the purchase and use of our products, ensuring that your rights and interests are fully protected.
II. After-sales Service Commitment
1. Service Term
We provide free repair or replacement service for hardware faults and software performance defects within the valid warranty period, starting from the date of purchase or invoice.
2. Service Content
Free technical consultation and guidance
Free software upgrade service
Hardware fault detection and repair
Product performance optimization
Accessory replacement service
III. After-sales Service Process
1. Service Content
Contacting Customer Service
If you discover a problem with your product, please contact us immediately using the contact information below and provide detailed product information and proof of purchase.
After an initial diagnosis, we will instruct you to ship the product to a designated address for further testing.
If the problem is confirmed to be covered by warranty, we will promptly repair or replace the product with a new or repaired product, and will cover reasonable round-trip shipping costs.
Phone: Call our customer service hotline: 400 881 0769
Email: Send an email to our customer service email: support@ls-data.cn
Website: Use our official online customer service system: https://ls-data.cn
2. Problem Feedback
When contacting customer service, users must provide the following information:
Product purchase receipt
Product model
Description of the problem and operating environment
3. Problem Handling
Our customer service team will process user feedback within 24 hours and provide a solution as soon as possible.
4. Problem Resolution
Depending on the nature of the problem, we will resolve it in the following ways:
Telephone Guidance: For issues that can be resolved remotely, we will provide guidance over the phone.
Mail-in Repair Service: For issues that are not convenient for on-site repair, we will provide mail-in repair service.
IV. After-Sales Service Guarantee
We will strictly abide by national laws, regulations, and industry standards to provide users with legal and compliant after-sales service. During the service process, we will respect the rights and interests of users and ensure the security of their information.
V. Products Covered by After-Sales Service
This service policy applies only to Huawei software and hardware accessories sold through official channels in mainland China. For products sold through authorized third-party platforms, only warranty repair service is provided. Returns and exchanges should be handled by the dealer.
VI. Additional Notes
Software updates, maintenance, and technical support are not covered by the warranty. Product damage caused by user error, accidental damage (such as drops, water damage, fire), natural disasters, war, and other factors is not covered by the free warranty terms described above. However, paid repair services may be provided.
VII. Warranty Extension
For products beyond the free warranty period, we also offer paid extended warranty services. Please contact our customer service team or our account manager for details.
We want you to be satisfied with your Lisheng products. Guangdong Lisheng Technology Co., Ltd. and Guangdong Lisheng Digital Technology Co., Ltd. (hereinafter referred to as "Lisheng") have established this Product Warranty Policy based on international consumer protection principles and Lisheng's after-sales service policies. You may request a replacement or repair service in accordance with the terms and conditions of this policy. Lisheng will provide support through its global authorized service network.
1. Definitions
Accessories: Non-functional components such as cables, chargers, packaging, etc.
Parts: Functional components essential for product operation.
Main Unit: A complete set of functional parts forming the main unit.
Complete Product: The main unit combined with all accessories.
2. Warranty Coverage
This policy applies to Lisheng hardware and software products sold worldwide through official and authorized sales channels.
Lisheng provides repair or replacement services for products under warranty. For returns or exchanges, please contact the original sales channel if purchased via an authorized reseller.
From the date of purchase (with valid proof of purchase), hardware failures and software defects occurring within the warranty period are covered by free repair; if repairs are not possible, replacement service will be provided.
3. Warranty Period
Different products are subject to different warranty periods, as specified below:
Lisheng Audio Jammer
Category Sub-category Warranty Period
Main Unit Appearance, motherboard, battery, and other failures not caused by human factors 1 Year
Accessories Charger, data cable 1 Year
4. After-Sales Services
4.1 Within Warranty Period
Under proper use, maintenance, and care, if the product develops a defect within the warranty period, Lisheng will provide free repair and replacement of damaged parts.
If the issue is caused by improper use, maintenance, or handling, Lisheng may provide paid repair services and spare parts at a discounted rate.
4.2 Out-of-Warranty Services
Lisheng provides global after-sales support throughout the product lifecycle, including user guidance, technical consultation, and troubleshooting.
Customers can access free remote technical support via email, phone, or the official Lisheng website.
Replacement parts are available on a paid basis. For pricing, please contact your local or international Lisheng customer service center.
5. Exclusions from Free Warranty
The following cases are not covered by free warranty services:
Products beyond the warranty period;
Damage caused by improper use, maintenance, or storage not in line with the user manual;
Serial number or product label removed, altered, or damaged, making identification impossible;
Damage due to liquid ingress, humidity, drops, collisions, shipping, or force majeure;
Normal wear and tear of appearance, such as casing scratches, cracks, peeling paint (including casing, keyboard, display, accessories, etc.);
Damage caused by user mishandling, negligence, or intentional actions (e.g., dropping, water damage, deformation under pressure);
Unauthorized hardware modifications, software flashing, part replacements, or repairs by non-Lisheng service providers.